Codify Tacit Knowledge and Institutional Judgment
Most organizational knowledge lives in people's heads, not in documentation. When agents take over workflows, the undocumented exceptions, informal workarounds, and contextual judgments that experienced staff apply automatically become critical gaps. Codifying this tacit knowledge is what prevents agents from following the letter of a process while violating its spirit, and it requires structured methods far beyond casual interviews.
Proficiency Level
This is a preview of how skill assessment works in Admire
Measurable Behaviors
Each behavior is directly observable and can be assessed through manager observation. In Admire, these drive evidence-based skill tracking.
Conduct Structured Expert Elicitation
Uses structured methods to extract tacit knowledge from experienced staff, going beyond simple interviews to surface judgment that experts apply unconsciously.
Document Processes and Their Exceptions
Documents not just standard processes but also the exceptions, edge cases, and special circumstances that experienced staff handle intuitively.
Distinguish Documented Processes from Actual Practice
Identifies gaps between what process documentation says and what people actually do, capturing informal workarounds and shortcuts that have evolved over time.
Create Decision Trees and Scenario Maps for Edge Cases
Translates complex judgment calls into decision trees and scenario maps that agents can follow when encountering non-standard situations.
Maintain Living Knowledge Documents That Evolve
Treats codified knowledge as living documentation that requires regular updates rather than a one-time capture exercise that becomes stale.
This is a preview of how behavior tracking works in Admire
Mastering Tacit Knowledge Codification
A practitioner who excels here uses structured expert elicitation methods that surface judgment experienced staff apply unconsciously. They document not just standard processes but the exceptions and edge cases that make those processes work in practice. Their codified knowledge is maintained as living documentation with regular update cycles, not treated as a one-time capture exercise that decays over time.