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COO
Skill 4 of 5

Bring Unified Recommendations to the CEO

A CEO faced with cross-functional conflict can either decide from a unified recommendation or referee a dispute. Effective COOs deliver the first: they work the alignment before the meeting so the CEO decides once, with the trade-offs and any dissent laid out honestly. Escalating an unworked conflict costs the room time and costs operations credibility.

Proficiency Level

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Measurable Behaviors

Behaviors are optimized to be directly observable for evidence-based skill tracking.

Bring one recommendation, not a menu of options

Takes a position with the trade-offs stated, instead of handing the CEO three options and the referee work.

Escalate unresolved conflicts with the work shown

Documents the shared facts, the precise disagreement, and the livable options, so the CEO can decide in one sitting.

Make unified recommendations the standard for your directs

Holds operations leaders to the same discipline, so decisions arrive with peers consulted and dissent named.

Name the dissent inside the recommendation

States a disagreeing peer's position in the room, attributed and fairly characterized, as part of the proposal.

Pre-align affected peers before the decision meeting

Walks every affected peer through the substance and hears their objections before the room, never a heads-up email.

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Mastering the Unified Recommendation

Cross-functional decisions reach the CEO as one recommendation with any disagreement named and fairly stated. Peers are never surprised by what the COO says in the room. When alignment genuinely fails, the escalation shows the shared facts and the precise point of disagreement, and the COO's own directs bring decisions up the same way.

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